April 2023 - wardenship - lists.quaker.eu.org

Tips / advice on paid management?
by Room Lettings April 27, 2023

April 27, 2023

Hello Friends, I - and the rest of Premises Committee at Wandsworth MH - am looking for advice and/or tips from experience of paid management of a MH. Wandsworth QMH is a historical, Grade ll listed, building in a busy part of SW London. It is in an excellent position right on the High Street with lots of bus routes passing the door, opposite the Town Hall and near to a large shopping centre BUT the facade on the road is not the MH itself - that is set back, up a passageway - and people go past without realising we're there because it doesn’t look like a religious building at all. And our rooms and facilities don’t match up to more modern buildings. So our hirers largely come from word of mouth or vague connections to the meeting. We have the Main Meeting Room (18th century, wood panelled with its original benches), the Library (similarly wood panelled and bare floorboards) and the Children’s Room (recently refurbished), an outdated kitchen and loos (one accessible). We WERE gearing up for a huge refurbishment and modernisation but then along came Covid ……. The room lettings side of things was very haphazard until I took on the job - voluntarily, from home (which is a 45 minute journey away on public transport) - nine years ago. The first thing Premises Committee wanted to do was to set into action a 5year plan to get all our hirers onto a standardised scale of hire charges, so we could be fair, honest and transparent. That was not easy, but with careful negotiation and plenty of personal contact we got there, didn’t lose anybody and managed to keep everyone happy. At first we had resident caretakers; their responsibility to the meeting was basically cleaning and opening up for hirers in the evenings (we had few daytime hirers). Gradually we went over to a key and fob secure system of getting in and out, which meant that each hirer could have their own keys - by which time both our caretakers had full-time jobs. But that has meant that I’ve had to get new keys cut, have had to initiate a system to enable me to keep track of key holders, and have had to make that long one and a half hour return journey just to show potential hirers around the MH. Our flat is now let out to a family with absolutely no connection to the meeting (not what we wanted - that decision come from LQPT, London Quaker Property Trust, who own all of the QMHs in Greater London) so we have had to find, and pay, a cleaner. Liaising with her has fallen to me, but because we have no resident caretaker we have also had to make alternative arrangements for buying stocks of cleaning equipment etc. and the disposal of our rubbish (nobody there to put out the bins on bin day). A few years ago we installed a system enabling the heating to be programmed remotely by wifi; that job fell to me as it needs to be dovetailed with the MH diary for users of the building and, for that very reason, it needs to be re-set every week because we don’t have a regular pattern of room usage. Of course, Covid kept me busy drawing up plans, making labels, moving benches and lots of communication with Friends re 2m, then 1m, distancing etc etc. Pre-Covid we’d gradually increased our room lettings to the point where we could contribute a healthy amount annually to LQPT. Post lockdowns we’re a long way from that; our regulars are still with us but people have become used to using Zoom and the amount of face-to-face room hire has dramatically decreased. After 9+ years I have decided to relinquish my role but the trouble is that the job has grown and no-one else at meeting is willing to take it on voluntarily. LQPT wants us to produce a business case for employing a paid administrator ….. and that’s where any advice, tips from your experience etc would be most welcome! I must say I’m not a trained administrator, and it may well be that a professional person would be able to deal with booking enquiries, the diary, invoices, liaising with the treasurer etc, more efficiently and quicker than me. But we are also worried about losing that personal connection between myself and our hirers (and cleaner too) - which puts a face to Quaker values. And if LQPT decides it’s not financially feasible to pay someone to administer the hiring as it is now …… what is our listed Quaker Meeting House saying to, or doing for, our local community? Sorry for the long explanation. Hoping for some enlightenment! In Friendship, Kate Bone Bookings Manager Wandsworth Quaker Meeting House

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Recommendations for folding tables
by Vicki April 26, 2023

April 26, 2023

Hi. I would appreciate some advice about what folding tables people have found which are good. At the moment we have Mogodirect 3'x3' tables which are a good size for us, easy to put up and store but are coming apart . They have lasted well given how much use they get, but the steel legs screw directly into the plastic table top and after 5 years (3 really because we closed for most of 2 years due to the pandemic) are tearing through. Not particular keen on the plastic top either. Just wondering if anyone has recommendations for anything stronger that might last longer. Non plastic would be preferable; foldable is essential as we have little storage space. Many thanks, Vicki Ross. Warden Taunton Meeting.

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Notes from Meeting House Matters on 18 April
by Oliver Waterhouse April 26, 2023

April 26, 2023

Oliver Waterhouse Quaker Life Hello everyone, This was the first of three in-person sessions that we are running for Meeting House Matters in 2023. It was held at Bristol Central Quaker Meeting. The overall theme for the day was around the use of premises to live out Quaker values. There was a 'blended' part of the meeting between 2pm and 3.30pm with a topic of health and safety. The next online session will be on Friday, 19 May at 2pm. The joining details are below and will also be shared again by email nearer the time. * Join Zoom Meeting: https://quaker.zoom.us/j/81586087624?pwd=VHk3MW9sTHJUVDdsMFlTMUN3WEpmUT09 * Meeting ID: 815 8608 7624 * Passcode: WT-online The next in-person session is going to be on Tuesday, 18 July and will be in Leeds at Carlton Hill Meeting House. You can register your interest to attend using this online form, https://forms.quaker.org.uk/mhm-23/. How do we use our premises to live out Quaker values? Session 1 Introductions and topics for discussion. QF&P 13.33, https://qfp.quaker.org.uk/passage/13-33/ Support: * (QL) Quaker Life, Local Development workers - * Wardens Talking and e-group. * AM relationship and AM property and health and safety committee. Good and not so good * QLCC * Variety of confidence and experience * Links to role holders * Wardenship of virtual space * Dynamics of supporting users-chaotic and wonderful challenges - community partnerships Wardens * No Paid help. A second person in the mix is great. Friends covering to support. * Pair the real living wage * Resident/non- resident * Quaker/non- Quaker - what difference does it make? * Hiring officer and managers * Informing our own faith * Communities in decline - unsustainable * Property - powered-stewardship - decision making- process. Simpler * Meeting House as a community space- Mental Health- dispossessed-ex-offenders * Simpler meetings * Finding the joy * Reengaging the community * How to make the best use of our resources The Vision - the challenges of decision making. * The 'We' * Community partnerships * Visioning exercises * Threshing * Factions * Sell * Use to the full- stewardship and inheritance. * Grants * Being Radical * Challenges of decision making Using space to the full * H&S * Helping hirers to tolerate each other. * Using for outreach and promotion * Base money hirers good Maintenance * Investment needed. * Limited resources * Decorating * Health and Safety Pandemic * Legacy * Zoom and online here to stay. * Blended tech - setting it up well- getting it working well- available for hirers? * Use of grounds inc. burial grounds Session 2 Expressing Quaker Values through our meeting houses Is there a tension? - Real estate management - demographic time bomb Supporting worship and community * Relationships - with traders and staff show our truth and integrity - pay on time, this is critical and has implications for willingness to return to work for us- be good with the tea and biscuits. * Hospitality and welcome- make it as comfortable as possible - Love- Loving inclusive all age. Being present in your community. Use our skills, approaches and methods. * Use the building to show what Quakers are about. * Meeting Houses and their communities- Do it together - not just on Sunday - wardens are not wardens or managers of the meeting * How the quaker community inhabits the space. * How the wider community inhabits/uses the space- interfaith and chaplaincy. * Active- Sustainability and net Zero - supporting community groups- Fairtrade, wildlife management. Beware of partnerships but they can work Collaborative working and cooperative models of ownership * Well known and widely understood. - outreach - spirituality - offering our space Break out groups. Using property to the full - relationships, hirers, meeting etc. * Have an awareness of which meetings are breaking even. * Primarily a place of worship- e.g., no parties in worship space. Cancel hirers if necessary. * Having a balance between serving the community and generating income while having respect for the nature of the building. The building has impact even on passers by * Have different rates. * Keypads are an advantage. * How do you fill your spiritual bucket? Using technology * If we even have the equipment, are we really using our earths precious resources. * Confidence in using tech - in zoom itself - not many friends have the confidence to use- those that are tech savy are thin on the ground. * What works well - discrete smaller screens for small meeting houses. dedicated laptop. £150 for a basic or second hand * Wide angle camera * Instruction and training * A sound bar. * Speakers, remotes wall mounted. * A microcosm of meeting house use? * Are we sharing our toys- damage risk, security, easily stealable. How do we get locking a way working well. * AM and LM tensions - possessive friends v being available at all times. over specified tech, tech not being used. * And how do we do our Q process adapt to online elements. * Not recognizing diversity and importance in a changing world and help for disabled people. * Not accepting virtual MfW as a spiritual experience - not respecting discernment Visioning * Developing a vision - energy - Tools - support all needed- revisioning- a continual process. * Listening is v. important. * Holding difference - a middle way * Listening Space (Restoring Relations Quaker Listening Space - Restoring Relations<https://restoringrelations.org/quaker-listening-space/> Dragon dreaming Dragon Dreaming International - Everything is a temporary node in a process of flow<https://dragondreaming.org/>- extern al facilitation * Balance between exploring possibilities and consensus around a way forward- a shared purpose brings energy. * Recognizing limitations in the group * How do we feel in AM/LM? What are the things that separate us? * I try and remember we are all human. * Communicate and be welcoming - give to others and share values. * Conflict can be peaceful but Anger/rage (not directed at a person) can also be energy. * Recognize what individuals have to offer gifts skills energy. * Process can include mistakes (Eggs, Omelets, Apples, Carts ) Session 3: Health and Safety Management Brian Sutleiff joined us from his company called Veilig to give us a presentation and answer questions on health and safety management. The presentation that Brian gave was share with follow-up notes after the session. If you would like a copy of the presentation email oliverw(a)quaker.org.uk<mailto:oliverw@quaker.org.uk> to be sent a copy. A film of the presentation was made and is available to be viewed on YouTube at the following link, https://www.youtube.com/watch?v=4TySTb4ZsJk. The film is roughly edited from the recording made on Zoom which may affect the quality for some viewers. If you have questions that Brian wasn't able to answer during the session you can contact him by email at, Questions The following Does storage of hazardous substances need to be documented? How? * What is the risk? * If there is a fire is it in a contained space? * What quantity is there and is there a place to keep it safely? * Make sure to disposal of redundant materials. * Record to demonstrate that you have been acting with care. Meeting House is near to the hospital where people are often ejected at all times of the day and night. Should there be something in our policy about how to keep employees and Friends safe. * Yes, should be reflected in the policy and there should be a risk assessment. * Frequency likelihood of times that people are released when the MH is in use. * What is the severity or danger? * Can you get some training on dealing with the situations? * Additional security onsite? * Key thing is to have a balance of what is reasonable to protect people and what is affordable for the organisation. Often H&S comes down to good housekeeping and having people who are familiar with how the meeting house works. * Yes, all good and housekeeping is the right way forward. Comments on children's activities especially when the venue is not their usual meeting house? * Have to assess with children and other vulnerable groups in mind. * Supervision may be part of the mitigation. * Need to think about how to limit the access to things that might cause harm. * Need to pay attention to whether there are specific the rules are for a vulnerable group. Does including common sense in policies makes it all a bit fluffy? * Every organisation is formed of different individuals and we can't know what would seem like common sense to others. That's why the Health & Safety Executive says there's no such thing as common sense - but when estimating the likelihood of harm, you have to take common sense into account. Should we apply our lone worker policy to our self-employed / contracted cleaner? * You could ask the agency to take responsibility and insert something into their contract that says they need to have lone worker policy / support. * If the worker is self-employed you need to treat them as an employee in terms of lone working - which needn't be too onerous e.g. * ensure you know when they are going to be in the building. * ask them to text someone when they leave. * carry out a lone-worker risk assessment to see if there are other things that need to be covered. * If you are relying on mobile phone signal check that there are not weak-signal parts of the premises. * Lone working procedures need regular testing e.g. ask the cleaner to deliberately not text you when they leave sometimes. This will make sure you are aware and you have to put into practice your planned response. * Managers need to consider the mental health impact on themselves of having sole responsibility for monitoring lone working. In friendship, Oliver (on behalf of the MHM planning team) Oliver Waterhouse (he/him) Quaker Life Team Leader, Local and Area Governance Quakers in Britain 020 7663 1007 (Direct) oliverw(a)quaker.org.uk<mailto:oliverw@quaker.org.uk> | www.quaker.org.uk<http://www.quaker.org.uk/> Follow Quakers in Britain on Twitter<http://twitter.com/BritishQuakers>, Facebook<https://www.facebook.com/BritishQuakers>, YouTube<https://www.youtube.com/quakersinbritain>, and Instagram<https://www.instagram.com/britishquakers/>. CLERKS OF TRUSTEES: Please send TARA documents to supportmeetings(a)quaker.org.uk<mailto:supportmeetings@quaker.org.uk> All Quakers in Britain staff can be contacted using their usual email addresses or phone numbers. They may be working from home, in Friends House (London), in the Yorkshire Centre (Leeds) or at a base local to them. The Quaker Centre Bookshop and Café<https://www.friendshouse.co.uk/quaker-centre/> (Friends House, London) are open to the public. If you would like to support our work, you can give online at www.quaker.org.uk/donate. Britain Yearly Meeting of the Religious Society of Friends (Quakers) Registered charity number 1127633 | Friends House, 173 Euston Road, London, NW1 2BJ ________________________________ Quakers say: Religion is about the whole of life.

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Re: Reply re Recommendations for folding tables
by Quaker House April 26, 2023

April 26, 2023

Dear Viccki, Plymouth also has GOPAK tables, and they have worn well. If you do buy from them, check the weight of the tables as our latest ones are really heavy.....so please check the weight as the lighter ones are just as good and easier for hirers to use. Kind regards, *Esther White* *Quaker House Manager* 01752 600760 house.quaker(a)googlemail.com www.quakerhouseplymouth.org.uk Quaker House, 74 Mutley Plain, Plymouth, Devon, PL4 6LF On Wed, 26 Apr 2023 at 14:25, Jane Elms via wardenship < wardenship(a)lists.quaker.eu.org> wrote: > > > > ---------- Forwarded message ---------- > From: Jane Elms <janeelms(a)aol.com> > To: "boawarden(a)gmail.com" <boawarden(a)gmail.com>, " > tmhwarden(a)tauntonmeetinghouse.co.uk" <tmhwarden(a)tauntonmeetinghouse.co.uk> > Cc: "wardenship(a)lists.quaker.eu.org" <wardenship(a)lists.quaker.eu.org> > Bcc: > Date: Wed, 26 Apr 2023 13:09:33 +0000 (UTC) > Subject: [wardenship] Reply re Recommendations for folding tables > Hi Vicki > > We use Gopak economy folding tables at New Barnet, too. Ours are 10 years > old and are not showing any signs of wear. They're light and easy to put > up once you get the knack. > > Jane Elms > > > -----Original Message----- > From: Klaus Huber <boawarden(a)gmail.com> > To: Vicki <tmhwarden(a)tauntonmeetinghouse.co.uk> > CC: wardenship(a)lists.quaker.eu.org <wardenship(a)lists.quaker.eu.org> > Sent: Wed, 26 Apr 2023 13:09 > Subject: [wardenship] Re: Recommendations for folding tables > > Hi Vicki, > > In Bradford on Avon, we use Gopak tables of various sizes. They are about > 70cms (2 ft 4in) by 90cm (3') / 120cm (4') / 180cm (6'). We inherited the > largest of them from Bath Meeting House 4 years ago and had the others for > at least 10 years, more likely 20. They're not cheap, but they do last. > Ours get a lot of use, several of them being used by an art class most > Wednesday mornings, others for children's activities, Quaker meals, table > for Clerks, etc. etc. > > Best wishes, > Klaus Huber > Resident Warden, Bradford on Avon > > On Wed, Apr 26, 2023 at 11:31 AM Vicki < > tmhwarden(a)tauntonmeetinghouse.co.uk> wrote: > > Hi. > I would appreciate some advice about what folding tables people have found > which are good. > At the moment we have Mogodirect 3’x3’ tables which are a good size for > us, easy to put up and store but are coming apart . They have lasted well > given how much use they get, but the steel legs screw directly into the > plastic table top and after 5 years (3 really because we closed for most of > 2 years due to the pandemic) are tearing through. Not particular keen on > the plastic top either. > Just wondering if anyone has recommendations for anything stronger that > might last longer. Non plastic would be preferable; foldable is essential > as we have little storage space. > > Many thanks, > Vicki Ross. > > Warden > Taunton Meeting. > > _______________________________________________ > wardenship mailing list -- wardenship(a)lists.quaker.eu.org > To unsubscribe send an email to wardenship-leave(a)lists.quaker.eu.org > > > > -- > Klaus Huber > Warden > Bradford on Avon Quaker Meeting House > 1 Whiteheads Lane, Bradford on Avon BA15 1JU > Tel. 01225 865393 > bradfordonavonquakers.weebly.com > > _______________________________________________ > wardenship mailing list -- wardenship(a)lists.quaker.eu.org > To unsubscribe send an email to wardenship-leave(a)lists.quaker.eu.org > > > > ---------- Forwarded message ---------- > From: Jane Elms via wardenship <wardenship(a)lists.quaker.eu.org> > To: "boawarden(a)gmail.com" <boawarden(a)gmail.com>, " > tmhwarden(a)tauntonmeetinghouse.co.uk" <tmhwarden(a)tauntonmeetinghouse.co.uk> > Cc: "wardenship(a)lists.quaker.eu.org" <wardenship(a)lists.quaker.eu.org>, > Jane Elms <janeelms(a)aol.com> > Bcc: > Date: Wed, 26 Apr 2023 13:09:33 +0000 (UTC) > Subject: [wardenship] Reply re Recommendations for folding tables > _______________________________________________ > wardenship mailing list -- wardenship(a)lists.quaker.eu.org > To unsubscribe send an email to wardenship-leave(a)lists.quaker.eu.org >

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Fwd: lone worker alarm recommendation
by Judi Brill April 24, 2023

April 24, 2023

> Begin forwarded message: > > From: Edinburgh Quaker Meeting House <office(a)equaker.org.uk> > Subject: lone worker alarm recommendation > Date: 24 April 2023 at 2:06:49 pm BST > To: wardenship-owner(a)lists.quaker.eu.org > > Hello all, > > Do any of you use lone worker alarms? If so, which ones and are there any pros and cons I should look out for when investigating options? > > Regards, > > Miranda Girdlestone, > > Manager, Edinburgh Meeting House > > -- > The Manager Tel: 0131 225 4825 > Quaker Meeting House email: office(a)equaker.org.uk > 7 Victoria Terrace > Edinburgh EH1 2JL > > > Scottish Charity No. SCO19165 > Religious Society of Friends (Quakers) in Britain: > South East Scotland Area Meeting >

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Meeting House Matters - blended session 2pm today
by Oliver Waterhouse April 18, 2023

April 18, 2023

Oliver Waterhouse Quaker Life Hello everyone, There will be a Meeting House Matters discussion that afternoon on the topic of health and safety. Brian Sutlieff is coming from Veilig, a specialist provider of health and safety advice and training. The session will be at 2pm and there will be a presentation and time for some questions. This is a blended session joining with Friends who are meeting in person in Bristol for the first of our in-person Meeting House Matters events. The joining details for this afternoon's session are below: * Join Zoom Meeting: https://quaker.zoom.us/j/81586087624?pwd=VHk3MW9sTHJUVDdsMFlTMUN3WEpmUT09 * Meeting ID: 815 8608 7624 * Passcode: WT-online I look forward to seeing you if you can join this afternoon. In friendship, Oliver Oliver Waterhouse (he/him) Quaker Life Team Leader, Local and Area Governance Quakers in Britain 020 7663 1007 (Direct) oliverw(a)quaker.org.uk<mailto:oliverw@quaker.org.uk> | www.quaker.org.uk<http://www.quaker.org.uk/> Follow Quakers in Britain on Twitter<http://twitter.com/BritishQuakers>, Facebook<https://www.facebook.com/BritishQuakers>, YouTube<https://www.youtube.com/quakersinbritain>, and Instagram<https://www.instagram.com/britishquakers/>. CLERKS OF TRUSTEES: Please send TARA documents to supportmeetings(a)quaker.org.uk<mailto:supportmeetings@quaker.org.uk> All Quakers in Britain staff can be contacted using their usual email addresses or phone numbers. They may be working from home, in Friends House (London), in the Yorkshire Centre (Leeds) or at a base local to them. The Quaker Centre Bookshop and Café<https://www.friendshouse.co.uk/quaker-centre/> (Friends House, London) are open to the public. If you would like to support our work, you can give online at www.quaker.org.uk/donate. Britain Yearly Meeting of the Religious Society of Friends (Quakers) Registered charity number 1127633 | Friends House, 173 Euston Road, London, NW1 2BJ ________________________________ Quakers say: Religion is about the whole of life.

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Re: way finding signage recommendation
by Edinburgh Quaker Meeting House April 12, 2023

April 12, 2023

Hello all, Thank you for the replies. The company suggested won't come to Edinburgh but their website helped me refine my internet search and I now have a couple of firms visiting to look at our building. Best wishes, Miranda Girdlestone The Manager Edinburgh Quaker Meeting House On 08/04/2023 20:37, Christine Downes-Grainger via wardenship wrote: > _______________________________________________ > wardenship mailing list -- wardenship(a)lists.quaker.eu.org > To unsubscribe send an email to wardenship-leave(a)lists.quaker.eu.org -- The Manager Tel: 0131 225 4825 Quaker Meeting House email: office(a)equaker.org.uk 7 Victoria Terrace Edinburgh EH1 2JL Scottish Charity No. SCO19165 Religious Society of Friends (Quakers) in Britain: South East Scotland Area Meeting

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way finding signage recommendation
by Judi Brill April 8, 2023

April 8, 2023

Hello, Does anyone have a recommendation for a firm that could help us develop/improve our wayfinding signage in our building? Have any of you created or updated your signage and have any feedback to share about the process? Many thanks, Miranda Girdlestone -- The Manager Tel: 0131 225 4825 Quaker Meeting House Email: office(a)equaker.org.uk <mailto:office@equaker.org.uk> 7 Victoria Terrace Edinburgh EH1 2JL Scottish Charity No. SCO19165 Religious Society of Friends (Quakers) in Britain: South East Scotland Area Meeting Judi Brill Meeting House Flat 300 Gloucester Road Horfield Bristol BS7 8PDs ///palace.wounds.fill Tel: 0117 942 9142 Mob: 07967 558615 judibrill(a)gmail.com

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Fwd: Trademark registration for Norwich Quakers
by Martin Lacey April 5, 2023

April 5, 2023

Dear Wardens and Building Managers, Norwich Quakers have received what appears to be a scam email and I would like to warn this group in case others receive it as well. Please see the forwarded email below. My reasoning is thus: 1) The registration and approval of trademarks is overseen by a branch of the UKIPO (United Kingdom Intellectual Property Organisation https://www.gov.uk/government/organisations/intellectual-property-office ) called the UK Trade Mark Registry. 2) The correspondent has left no traceable contact details (UK phone number, business address). 3) The correspondent requires an abnormally quick response. 4) A placename and descriptive title cannot be trademarked (my business name Norfolk Cleaning Services for example cannot be trademarked). 5) The correspondent is acting as the registering authority and not a registry agent who would liaise between a business owner and the government agency listed above. 6) In paragraph 3 they claim we're the first registrant (we're not registered), but in para 4 we can register to prevent the other "registrant"...? Be warned, be wary! Martin Lacey Building Manager Norwich Local Quaker Meeting Upper Goat Lane Norwich NR2 1EW -------- Forwarded Message -------- Subject: Trademark registration for Norwich Quakers Date: Thu, 30 Mar 2023 10:25:44 +0000 From: IPR Protection <info(a)ipr-protection.com> Reply-To: IPR Protection <info(a)ipr-protection.com> To: office(a)norwichquakers.org.uk <office(a)norwichquakers.org.uk> Trademark registration for Norwich Quakers Dear Sir/Madam, Yesterday we received an application for the trademark registration of Norwich Quakers. This application was not filed by you or your company, but by a third party, as we observed from the application forms. During our screening, we noticed that you have a similar company name, but in a different sector. Given the fact that your company was the first to be registered, you have the first option of registering this brand name. If you would rather not have the other party use this brand name, please let us know. In that case, you can register the trademark for yourself. If you want to register the trademark in the UK, the costs are £550.00 excluding VAT. Your registration will be processed within 24 hours. An European (£1249.00) or international registration (£1775.00) is also available. Please let me know within three business days whether you wish to make use of this offer. If you do not respond or are not interested, we will approve the other party's application, which means that they will obtain the trademark rights to Norwich Quakers. Kind regards, Jack Walsh IPR Protection www.ipr-protection.com This message is exclusively intended for the addressee(s) mentioned above. It is not permitted to distribute, copy or provide this information to third parties. The contents of this message and any attachments are confidential and intended for use only by the person or entity addressed. The information is not legally binding, nor can any rights be derived from it or can any liability or obligation for IPR Protection arise from it. If you have received this message (including attachment(s)) in error, you can unsubscribe <https://app.ipr-protection.com/index.php/campaigns/xv492kxc2lb38/track-url/…> here and you will not receive any updates about this trademark registration.

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Meeting House Matters notes from 28 March - Hallmaster
by Oliver Waterhouse April 5, 2023

April 5, 2023

Oliver Waterhouse Quaker Life Hello everyone, This time the session was on Hallmaster<https://www.hallmaster.co.uk/> with a demonstration of the software and the opportunity to ask questions. Meeting House Matters in-person events in 2023 If you would like to attend the first in-person event in 2023 hurry now to register before registration closes on 11 April. Please use the booking form linked below to register for any of the events in 2023, https://forms.quaker.org.uk/mhm-23/ Please ensure that you register in advance so we know how many people to expect in person! Next online (blended) session The online session will take place as part of the in-person event and will be a blended session with a topic of health and safety. * Tuesday, 18 April 2.00pm * Join Zoom Meeting: https://quaker.zoom.us/j/81586087624?pwd=VHk3MW9sTHJUVDdsMFlTMUN3WEpmUT09 * Meeting ID: 815 8608 7624 * Passcode: WT-online Hallmaster Hallmaster is an online platform for managing bookings and invoicing. It is used by some Quaker venues. For a quick look at what the software does look at the Hallmaster promotional film on Youtube<https://youtu.be/LgdhW1tprtE>. At this stage I should say that Hallmaster isn't the only bookings and invoicing solution that Quaker meetings can use. Gemma, the representative from Hallmaster came and talked through the parts of the software in the order below: * Dashboard and contacting for support * Scheduler and calendar * The bookings database * Managing bookings * Invoicing * Invoicing database * Bulk invoicing * Billing * Customer database * Reports * Administration * Template emails and website integration The presentation was recorded and I am not sure yet whether I can share it widely or not. I will let you know if I am able to let you have access to the recording. Questions and answers from the session Q) How does storing the customer information sit with GDPR data law? A) Hallmaster is data processor, they do not do anything with the data other than what the data controller tells them to do. Q) What about the right to be forgotten? A) Hallmaster is going to look into this and clarify how right to be forgotten works in this instance. Q) Can you leave time for carrying out due diligence on new customers? A) There are presets for the time before a booking is accepted but these can be overridden on a booking by booking basis. Q) Hallmaster thinks that money is owed because a booking that has been paid for has been cancelled A) A credit note can be added to the account so that any discrepancies can be amended Q) Can Hallmaster be linked to a heating system or door lock system? A) Yes, testing Inspire Heating and Remote Locks systems now and introducing it with a few providers to test. Q) A barrier to using Hallmaster is setting it up with a complex building and a lot of hirers. Can you offer any reassurance in supporting this to be set up? A) We are very happy to work with a customer and set up the charges together. When in license we can send template spreadsheets that can be sent to customers. There is no additional charge for support. Best to take setup a few steps at a time, Quaker stuff first as this gets premises committees excited. Q) Can you add photos into line items? A) Not at the moment but would be good feedback. Check they have booked the right room by a visual clue. Q) Does the iCal feed work with other calendars such as Google? A) Yes, and google is particularly good as people are often linked into Google Q) Can you duplicate an email address A) You can leave the first character/line blank to avoid this issue Q) Can you put a different person on the invoice? A) Not at the moment, but you can override the group name for the customer Q) How does reconcile work with Quickbooks for recording payments. A) Reconciliation is still a manual process In friendship, Oliver Oliver Waterhouse (he/him) Quaker Life Team Leader, Local and Area Governance Quakers in Britain 020 7663 1007 (Direct) oliverw(a)quaker.org.uk<mailto:oliverw@quaker.org.uk> | www.quaker.org.uk<http://www.quaker.org.uk/> Follow Quakers in Britain on Twitter<http://twitter.com/BritishQuakers>, Facebook<https://www.facebook.com/BritishQuakers>, YouTube<https://www.youtube.com/quakersinbritain>, and Instagram<https://www.instagram.com/britishquakers/>. CLERKS OF TRUSTEES: Please send TARA documents to supportmeetings(a)quaker.org.uk<mailto:supportmeetings@quaker.org.uk> All Quakers in Britain staff can be contacted using their usual email addresses or phone numbers. They may be working from home, in Friends House (London), in the Yorkshire Centre (Leeds) or at a base local to them. The Quaker Centre Bookshop and Café<https://www.friendshouse.co.uk/quaker-centre/> (Friends House, London) are open to the public. If you would like to support our work, you can give online at www.quaker.org.uk/donate. Britain Yearly Meeting of the Religious Society of Friends (Quakers) Registered charity number 1127633 | Friends House, 173 Euston Road, London, NW1 2BJ ________________________________ Quakers say: Religion is about the whole of life.

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