Hello,
Here in Oxford we have staff on duty 9am - 10pm Monday to Friday and when we have bookings at weekends. Evening and weekend shifts are covered by our much valued occasional staff. We have a number of 'uninvited' folk who come in and occasionally some who are difficult, aggressive or very demanding. A number have mental health issues. It can be really hard. We have a lone worker WhatsApp group which staff sign in and out of and which is monitored by managers. We have training sessions where we stress boundaries and why we have them (which some staff members struggle to reconcile with our open and welcoming vibe!) and in the evening ask staff to always lock the door once groups are in. We encourage staff to ring 999 if they feel uncomfortable with someone in the building. We are also putting out an appeal for members of the Meeting to be more present - drop in for tea, work in the building, meet up with friends and so on - to support staff who otherwise are working alone.
Difficult issues. Good luck to everyone.
Jacqui Mansfield
Oxford Meeting House general manager
________________________________
From: Muswell Hill Local Meeting via wardenship
Sent: Thursday, May 01, 2025 11:31
To: Quaker Wardenship Support
Cc: Muswell Hill Local Meeting
Subject: [wardenship] Re: Intruder policy
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