Hi Ceals

I can't help as we have pretty much the same as you in terms of lack of helpful policy and open access without the staff presence.  I'm responding because it is a very live issue for us, having recently had someone lock themselves into one of our toilets and then refuse to leave and a very lackluster response from the police call handler saying 'well they obviously just need to use the toilet, what's the problem, they're behind a locked door'.  This was half an hour after we had closed; I found a 2 1/2 ltr empty cider bottle hidden in a cupboard in the toilet cubicle after they eventually left.  The police did come half an hour after I called them, and we would not have got him out without their help. I left the building and waited outside as I had no idea what I would be greeted with when he did eventually leave the toilet - size, weight, physical strength or control - but kept watching through the windows to make sure he didn't escalate things inside.  This is just the latest of several incidents, and although the local committee and Area Meeting Trustees are working on a Lone Worker policy, I very much doubt it will address this issue in any meaningful way.  I'd be very interested to hear if any Meetings have something that is helpful and workable in place - other than having 'reception' staff watching the door whenever the building is open.

Thanks for asking the questions Ceals.

Tasha