Dear Matt, This is most helpful, like Wendrie I had not thought about complaints about the Meeting House and hiring etc.... Thank you, I will add this to the Lettings Policy notice we provide, once I have approval from the Finance and Premises Committee. Wendrie, thank you for bringing it to our attention. Kind regards, *Esther White* *Quaker House Manager* 01752 600760 house.quaker@googlemail.com www.quakerhouseplymouth.org.uk Quaker House, 74 Mutley Plain, Plymouth, Devon, PL4 6LF On Tue, 18 Jun 2024 at 22:49, MBS Gmail <wendrie@mindfulbusinessservices.com> wrote:
Hi Matt,
Thanks for this. Until I was asked I’d not realised that I’ve never written a policy about hirers complaining to us!
Wendrie Heywood she/her MindfulBusinessServices.com <http://mindfulbusinessservices.com/> Book a meeting with me <https://calendly.com/mindful-business-services>
On 18 Jun 2024, at 19:40, Matthew Moore < Matthew.Moore@northumbriaquakers.org.uk> wrote:
Hello Wendrie
We have something under the heading Feedback
*9: Feedback* We welcome any and all feedback on the facilities and service you receive from the Meeting House and where possible and practical we will try to make improvements, though we hope that you understand what we are able to offer has limitations.
If you have any issues with your booking or notice something that requires attention please let us know at the time. We hope you can find a resolution, either by speaking with the member of staff or volunteer on duty. Alternatively, please contact the Meeting House Manager.
If you feel you need to take something further, please write to the Meeting House at our address clearly marking the envelope for the attention of the Premises Group.
In Friendship
Matt
*Matt Moore: Northumbria Area Quaker Meeting Resources Manager* * Mobile: 07982 743 615*
*"**Take heed, dear Friends, to the promptings of love and truth in your hearts"* *Quaker Faith & Practice: Advices and Queries: 1.02/1* ------------------------------ *From:* Wendrie Heywood <wendrie@mindfulbusinessservices.com> *Sent:* Monday, 17 June 2024 16:58 *To:* Quaker Wardenship Support <wardenship@lists.quaker.eu.org> *Subject:* [wardenship] room hire complaints policy
Hello Friends,
Does anyone have a complaints policy specific to their room hire/hirers?
Yours in peace,
Wendrie Heywood she/her MindfulBusinessServices.com Book a meeting with me <https://calendly.com/mindful-business-services>
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