Oliver Waterhouse Quaker Life Hello everyone, This time the session was on Hallmaster<https://www.hallmaster.co.uk/> with a demonstration of the software and the opportunity to ask questions. Meeting House Matters in-person events in 2023 If you would like to attend the first in-person event in 2023 hurry now to register before registration closes on 11 April. Please use the booking form linked below to register for any of the events in 2023, https://forms.quaker.org.uk/mhm-23/ Please ensure that you register in advance so we know how many people to expect in person! Next online (blended) session The online session will take place as part of the in-person event and will be a blended session with a topic of health and safety. * Tuesday, 18 April 2.00pm * Join Zoom Meeting: https://quaker.zoom.us/j/81586087624?pwd=VHk3MW9sTHJUVDdsMFlTMUN3WEpmUT09 * Meeting ID: 815 8608 7624 * Passcode: WT-online Hallmaster Hallmaster is an online platform for managing bookings and invoicing. It is used by some Quaker venues. For a quick look at what the software does look at the Hallmaster promotional film on Youtube<https://youtu.be/LgdhW1tprtE>. At this stage I should say that Hallmaster isn't the only bookings and invoicing solution that Quaker meetings can use. Gemma, the representative from Hallmaster came and talked through the parts of the software in the order below: * Dashboard and contacting for support * Scheduler and calendar * The bookings database * Managing bookings * Invoicing * Invoicing database * Bulk invoicing * Billing * Customer database * Reports * Administration * Template emails and website integration The presentation was recorded and I am not sure yet whether I can share it widely or not. I will let you know if I am able to let you have access to the recording. Questions and answers from the session Q) How does storing the customer information sit with GDPR data law? A) Hallmaster is data processor, they do not do anything with the data other than what the data controller tells them to do. Q) What about the right to be forgotten? A) Hallmaster is going to look into this and clarify how right to be forgotten works in this instance. Q) Can you leave time for carrying out due diligence on new customers? A) There are presets for the time before a booking is accepted but these can be overridden on a booking by booking basis. Q) Hallmaster thinks that money is owed because a booking that has been paid for has been cancelled A) A credit note can be added to the account so that any discrepancies can be amended Q) Can Hallmaster be linked to a heating system or door lock system? A) Yes, testing Inspire Heating and Remote Locks systems now and introducing it with a few providers to test. Q) A barrier to using Hallmaster is setting it up with a complex building and a lot of hirers. Can you offer any reassurance in supporting this to be set up? A) We are very happy to work with a customer and set up the charges together. When in license we can send template spreadsheets that can be sent to customers. There is no additional charge for support. Best to take setup a few steps at a time, Quaker stuff first as this gets premises committees excited. Q) Can you add photos into line items? A) Not at the moment but would be good feedback. Check they have booked the right room by a visual clue. Q) Does the iCal feed work with other calendars such as Google? A) Yes, and google is particularly good as people are often linked into Google Q) Can you duplicate an email address A) You can leave the first character/line blank to avoid this issue Q) Can you put a different person on the invoice? A) Not at the moment, but you can override the group name for the customer Q) How does reconcile work with Quickbooks for recording payments. A) Reconciliation is still a manual process In friendship, Oliver Oliver Waterhouse (he/him) Quaker Life Team Leader, Local and Area Governance Quakers in Britain 020 7663 1007 (Direct) oliverw@quaker.org.uk<mailto:oliverw@quaker.org.uk> | www.quaker.org.uk<http://www.quaker.org.uk/> Follow Quakers in Britain on Twitter<http://twitter.com/BritishQuakers>, Facebook<https://www.facebook.com/BritishQuakers>, YouTube<https://www.youtube.com/quakersinbritain>, and Instagram<https://www.instagram.com/britishquakers/>. CLERKS OF TRUSTEES: Please send TARA documents to supportmeetings@quaker.org.uk<mailto:supportmeetings@quaker.org.uk> All Quakers in Britain staff can be contacted using their usual email addresses or phone numbers. They may be working from home, in Friends House (London), in the Yorkshire Centre (Leeds) or at a base local to them. The Quaker Centre Bookshop and Café<https://www.friendshouse.co.uk/quaker-centre/> (Friends House, London) are open to the public. 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